Charm Status Please :)

[sizzlekittySC3]

Hola. My friend and fellow Charm Daisy Cruz is having problems getting on to the board.
I'm trying to get her on and would eally appreciate the help.

https://www.southern-charms4.com/daisycruz

she signed up with this user name.
daisycruzSC4

this is the message she gets when she tries to logon....

The specified username is currently inactive. If you have problems activating your account, please contact a board administrator.

we tried to set her up again and got this...

Your IP 4 has been blocked because it is blacklisted. For details please see
Your IP 4 has been blocked because it is blacklisted. For details please see
An entry on the blacklist may have several reasons:

1. You are a well-known spammer.
2. Last time a well-known spammer was using the dynamic IP address which you got from your ISP (Internet Service Provider), your e-mail address or the username you have choosen.
3. Your ISP is well-known for a lot of spamming customers and is not fighting against spammers enough.
The username you entered is already in use, please select an alternative.
The entered e-mail address is already in use.

what i think i got out of it was no, shes not blacklisted as a spammer but her account exists on her e-mail but isn't active.

how can we fix this?

thanks!

[SultrySerenaSC2]

Hi,
I see she registered in 2018.
I've got her account activated and given her charm status.
If she need her email address updated, please have her pm me or email me here:
serenacharm@hotmail.com

If she no longer remembers her password, let me know and I'll udpate it.

Her username is:
daisycruzSC4

[sizzlekittySC3]

i'll check with her and i'll let you know. thanks a lot.

[daisycruzSC4]

i'm in. thanks ladies.

[SultrySerenaSC2]

[sizzlekittySC3]

yea!